Due to us being a small start-up brand each of our items are made in demand, if there is a fault with any pieces of clothing you have received upon receiving it we can offer you an exchange for a new item / items of the same value or a replacement of the same item, please bare in mind the fact that we check each item before shipping to customers. The items will have to be shipped back to us for further inspection before issuing this exchange. When returning, exchanging or refunding items, shipping costs from customer to us are to be covered by the customer unless stated otherwise by us via E-mail. These charges vary and are responsible to be paid by the recipient. Any damages that occur by the customers own doing can not be replaced or exchanged, so please do not request this unless there is an issue the moment you receive your order. If you do unfortunately find and issue with your order, please email us using our email found at the bottom of the page, ONLY IF THE ITEMS CAN NOT BE REPLACED OR EXCHANGED AND THERE IS A FAULT, will we issue a refund, send us an email stating the reason for refund, and we will provide you with an address to send your item(s) back to. You are eligible for a refund only if the items have met all previous requirements, have been returned, in unworn condition with all original tags still on the item(s). Once sent back to us, we will verify the condition of the item(s) and contact you to initiate your refund. Once initiated, refunds can take up to 15 working days, or sometimes longer depending on your provider to return to your account. Please note we cannot speed up this process.